We want to provide a very high level of service to our patients, so we have a very open approach to feedback. We believe that constantly looking for ways to improve our service is essential in order to build our reputation for being the most caring provider of fertility services.
We send out anonymous client satisfaction surveys to each client and encourage positive, negative and constructive feedback.
Thank you to all patients who have provided valuable feedback so far.
We asked our patients what they think we do well:
I like the way that the nurses and staff are willing to take the time to talk to you. They are caring and compassionate.
I like having a main contact person as it helps with consistency and enables us to establish a positive rapport which is so needed when going through this process.
The way you talk to and treat your clients is fantastic; you have to have a certain personality to work where you do as it is an emotional rollercoaster.
The lovely nurses and receptionist kept us well informed and called when they said they would.
You do everything very well. You offer a friendly, supportive and positive environment with dedicated and caring staff.
Supportive environment, lots of encouragement with a dose of reality. Ease of service - lovely to be able to get blood tests done and always see the same faces.
I got all the necessary information so I was not nervous at the time of treatment.
Good service, caring environment, knowledgeable, friendly and supportive staff.
Dr Nicole Sides is the best!
Great atmosphere and nice environment
Very professional, friendly environment
Totally understanding of our situation
Excellence of staff
Because of Nicci Sides. She is an exceptional doctor — passionate, professional, easy to talk to, has empathy and understanding.
Service was personal and follow up care was brilliant.
Appreciate the more personal service rather than being just another number.
Willing to listen
Friendly, caring staff
Lovely atmosphere and very friendly nurses — very supportive.
The staff are welcoming and friendly, located in a good area and nice décor rooms.
Very good service overall during a very difficult time.
Due to the professional and personable service we received.
The professional staff and service provided is excellent. I would recommend ISIS to any prospective couples.
© ISIS Fertility 2013